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Frequently Asked Questions
Here are the most common questions about ordering, shipping, returns, warranties, product support, security, and privacy at LCSupply.
Quick Jump
- Shipping & Delivery
- Returns & Refunds
- Warranty & Repairs
- Orders & Account
- Product Support
- Security & Privacy
- Contact & Help
Shipping & Delivery
How long does shipping take?
In-stock orders typically ship within one business day. Delivery time depends on the shipping method selected at checkout.
What carriers do you use?
We ship using FedEx, UPS, and USPS depending on your order, destination, and shipping service selected.
Do you offer expedited shipping?
Yes. Expedited options (such as 2-Day or Overnight) are available at checkout for an additional charge.
Do you ship to Alaska & Hawaii?
Yes. Shipping charges to Alaska and Hawaii reflect actual carrier costs rather than flat rates.
How do I track my order?
When your order ships, you’ll receive an email with tracking. If you created an account, you can also view tracking in your account dashboard.
Returns & Refunds
What is your return policy?
We offer a 30-day money back guarantee on most online purchases. Returned items must be in new condition with original packaging.
Are there items that cannot be returned?
Yes. Closeouts, bargain/scratch & dent items, and special-ordered products are final sale unless defective.
How do I start a return?
Please contact customer support to obtain a Return Merchandise Authorization (RMA) number before sending anything back.
Do I pay for return shipping?
Return shipping is the customer’s responsibility unless the item is defective under warranty.
Warranty & Repairs
What warranty do you offer?
All purchases are covered by our 30-day satisfaction guarantee. After that, manufacturer warranties apply. LCS-branded items and Garmin products typically carry limited warranties for defects in materials and workmanship.
What does the warranty cover?
Warranties generally cover defects in materials or workmanship. They typically do not cover accidental damage, misuse, normal wear and tear, or cosmetic damage.
How do I file a warranty claim?
Contact customer support with your order number, item details, and a description of the issue. We’ll guide you through the next steps.
Orders & Account
Do I need an account to place an order?
No. You can check out as a guest. Creating an account helps you track orders and view order history.
Can I change or cancel an order after I place it?
If your order has not shipped yet, we may be able to modify or cancel it. Contact us as soon as possible with your order number.
I didn’t receive my confirmation email. What should I do?
Check your spam/promotions folder. If it’s still missing, contact us and we’ll help locate your order.
Product Support
Do you have troubleshooting guides?
Yes. For step-by-step fixes, use the guides below:
Security & Privacy
Is shopping on LCS Supply secure?
Yes. Our site uses SSL encryption and follows PCI DSS standards to protect your personal and payment information.
What personal information do you collect?
We collect information needed to process and ship orders (name, address, email, etc.) and may use cookies/analytics to improve the site. We do not sell your personal information to third parties.
Contact & Help
How can I contact customer support?
You can reach us by phone at 1-800-662-5202 or via our contact page.